Just one person was able to sign up for health insurance through HealthCare.gov on the first day of Obamacare open enrollment, according to federal documents released Monday.
Judicial Watch, a nonprofit government watchdog, filed suit against the Obama administration to receive 106 pages of documents relating to the troubled launch of the federal Obamacare exchange.
While on Oct. 1, just one person enrolled, there were 43,208 accounts created. At the end of the day on Oct. 1, Brigid M. Russell, a senior adviser at Obamacare administrator Centers for Medicare and Medicaid Services, sent a staff email celebrating “2 enrollments!”
“We have our second official FFM [federally-facilitated marketplace] enrollment! The first two Form 834s sent out are to: 1) CareSource in Ohio, 2) BCBS of North Carolina,” Russell wrote.
Congressional staffers attempting to sign up raised the issue of duplicate enrollments — insurers reiterated several weeks ago that incomplete or corrupted enrollment files that force customers to re-enroll are often double-counted, raising even more questions about the real number of paying Obamacare customers.
“The congressional issue (68 attempts for Direct enrollment) was an issue stemming from incomplete applications being sent through (started, not finished, sent anyway) and the way issuers are assigning unique numbers,” wrote top HHS official Marianne Bowen on Oct. 2. “Turns out there were only 4 complete Direct Enrollment applications that went through, the other 64 were not complete.”
Congress has 24,000 professional staffers, according to Judicial Watch, most of whom were forced to enroll in Obamacare coverage.
For the general public, on the second day of open enrollments, 48 percent of registrations failed on the federal website — which had just 5,000 unique visitors, despite a larger number of page views — likely frustrated customers refreshing nonfunctional web pages repeatedly.